Fuel Management

Thoughts from WasteExpo: Managing Big Expenses in the Big Easy

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(3 votes)

For those in the know, the largest event in the environmental and waste/refuse sector–WasteExpo– is going on this week in New Orleans. It is by far the largest gathering of companies in this sector each year. I was fortunate enough to present to leaders in the waste industry today about one of those primary expenses that can really eat at the bottom line, fuel for the fleet.

To the layperson, fuel is not always the most exciting thing to talk about, but when you are a fleet-based company, it is typically the largest expense after head count. So, given the pure financial impact, it commands attention and scrutiny! That being said, one of the most discussed topics this year is fuel price volatility.

The volatility that we have seen in the market since 2004 continues (with no signs of stopping). When you have a daily movement of 3 cents or more happening nearly 50% of the time, something has to be done to lessen its effects. Luckily, there are ways that companies can combat these movements, given a good plan and the technology to execute it. When you manage your fuel effectively, you can use this volatility to your advantage and not be caught on the wrong side of a 10 cent price swing – which can translate to $800 for a single load.

One of the other hot topics this year is invoicing. Given recent events in the news about fuel invoices, it’s not surprising that this audience is talking about how to ensure that the invoices they are paying are correct.

To underscore this, when we bring on a new client, we review past invoices as part of our benchmarking service, and have seen invoice inaccuracies up to 25%. When you are talking about an invoice to the tune of $20,000 to $25,000, it pays to check each one thoroughly. However, if you don’t have technology to help, this can eat up a lot of hours and the tendency will be to not scrutinize them. This is definitely not something that you want to do since even a variance of 1% of the typical fuel invoice is $200-$250, and these can quickly add up.

At the heart of this issue is the fact that fuel invoicing can be a real challenge–with the types of fuels available, contracts that pricing is tied to, the index the price is based on, and changing fuel tax rates, there are many details to manage and reconcile. We have even seen examples of customers receiving invoices from suppliers that were meant for other customers. Mistakes happen, but a $25,000 mistake can really ruin your day. To put it another way, you would hate to have all of your strategic effort around managing fuel volatility and efforts to optimize usage possibly be lost due to a single invoicing error.

 

Looking Ahead to the Future of the Retail Fuel Industry

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(8 votes)

Last week, FuelQuest held its 9th annual GRAIL conference in San Diego. Excitement was high as representatives from companies across North America travelled to the industry event. GRAIL attendees heard presentations from noted economist Dr. Philip K. Verleger of PKVerleger and Greg Scott, SVP Supply Operations, from Cumberland Gulf Group. An industry panel discussion followed which included Paul Stone, formerly of Shell International and an independent director for FuelQuest and was moderated by Matt Tormollen, FuelQuest President and CEO.

After hearing similar messages from both Verleger and Scott on the future outlook of the retail fuel market, one thing that stuck in my mind was the importance of carriers and fuel suppliers working with retailers and fleets to help each remain competitive to combat not only fuel volatility but non-traditional competitors. Although each approached it from a different angle, one thing that they both focused on was the changing market dynamics for fuel retailers and that adaptation will be necessary for retailers to survive alongside declining gasoline consumption, competition from big-box retailers and other non-traditional competitors.

Specifically, Greg Scott stressed that retailers will need to embrace alternative fuel offerings as well as revamp beverage and fresh food offerings to continue to drive customer loyalty – the “same old tired salty snacks just won’t cut it” and “fresh, good tasting food service” is a necessity.

The other side of this future state and something that retailers have been combating since 2004 is fuel volatility. Combating volatility requires both retailers and suppliers to work together and be nimble to take advantage of the opportunities that volatility presents. Companies and suppliers who support load shifting tactics with good performance and accurate billing will help retailers and fleets remain successful and become trusted partners.

Highlighting this need, the 2nd annual FuelQuest Q Awards brought it into focus this year as two of the winners led their respective categories in load shifting, with the third leading the pack in invoicing accuracy. These trusted partners delivered accurately and dependably throughout the previous year to help make FuelQuest customers successful in their respective businesses.

So congratulations to Falcon Fuels (for delivered supplier of the year), Pro Petroleum (for carrier of the year for the 2nd year in a row), and U.S. Oil and Refining (FOB rack supplier of the year)!

Wrapping up another exciting GRAIL conference, we can now look forward to next year’s event in Nashville in 2014!

 

NACS 2012

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(4 votes)
“Whoa! You gotta try this,” was heard over and again as the annual NACS/PEI tradeshow started with a bang in Las Vegas on Monday. The exclamation was made as record crowds surged through the Las Vegas Convention Center with energy drink vendors handing out free samples at seemingly every corner booth.

Perhaps artificially fueled by these energy drinks, the crowd seemed very enthusiastic and the show was indeed a busy one. It didn’t hurt that this year’s show is in Las Vegas, the entertainment capital of the world, and many international attendees could be seen among the attendees.

The enthusiasm could possibly have been the industry collectively blowing off a little steam after another tough year. Fuel retailers in particular were pinched this year as fuel prices remain high and fuel price volatility continues to increase.

Or maybe the energy on the show floor indicated a sense of optimism in this U.S. election year that things will improve for an industry that is arguably the lifeblood of the U.S. economy. Witness these facts from NACS:

  • Convenience stores sell approximately 80 percent of all fuel sold in the United States.
  • The U.S. convenience store industry alone serves nearly 160 million customers per day.
  • An average store selling fuel has around 1,140 customers per day, or more than 400,000 per year.

At the close of the first day of the show, I couldn’t help noting the irony of the now famous slogan “What happens in Vegas, stays in Vegas.” The energy of the tradeshow crowd (artificially induced or not) seemed to indicate attendees are optimistic about what next year will bring, but unlike the slogan, I’m sure they want to bottle this enthusiasm up and take it with them when they leave Las Vegas, to prepare for what looks like another tough year ahead.

 

The Convenience and Fuel Industry Conference (CFIC)

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(2 votes)

The Convenience and Fuel Industry Conference (CFIC) kicked off Tuesday September 11th in Melbourne, Australia with over 300 delegates in the fuels and services industry. The CFIC is designed to focus on the latest industry trends and market issues in the fuel industry. Three major issues were discussed during the conference:

1) Security of Supply. The Major Oil Companies are shedding refinery and retail assets in Australia due to high competition, heavy environmental regulations, and low profit margins. The Majors have historically guaranteed supply. As they shed assets, the distributors and retailers face developing new strategies to secure supply. This is both a threat to daily retail operations and an opportunity to reevaluate their procurement strategy.

2) Discount Programs. Hypermarket retailers are combining their economies of scale and diversity of grocery products to offer lower petrol prices using loyalty and discounting programs. Price is the #1 reason consumers stop to buy petrol. Operators must examine their branding and marketing strategies to compete on the new independent petrol pitch.

3) Tank Monitoring and Integrity Programs. Environmental Compliance in Australia is modeled after the US EPA laws and has been in place for many years. Still today, many operators are ignoring environmental compliance regulations and adding unnecessary risk to their businesses. If a site has double wall tanks and fuel lines made with modern materials then it is a low risk gamble, but if a site has steel tanks or lines then the odds of a problem occurring begin to mount.

The Australian market is facing significant changes in the years to come. These same changes have reshaped the US market over the last 10 years and have allowed independent retailers and ‘super distributors’ to gain an upper hand over smaller independents. Now is the time for Australian fuel retailers to benchmark their operations to prepare for the next generation Australian fuel market.

 
 

2012 NAG Conference, New Orleans

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(1 vote)

Monday has shaped up to be a great day at the 2012 NAG Conference for two reasons. First, I was able to meet many convenience store owners and discuss the increasing pressures on the small retailer including continued fuel price volatility as well as industry consolidation. Second, on a more personal note, there was an @Oprah sighting in our hotel here in @New Orleans. It appears that she and Denzel Washington are filming a movie and like us, are staying at the Windsor Court Hotel. Way to go NAG; great venue choice! As a funny side note, we are meeting downstairs after the conference and before dinner in hopes to see some more stars! We’ll see what tomorrow brings, but regardless, we are happy to represent @FuelQuest as a sponsor of this year’s NAG (National Advisory Council) Conference.

 
 
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